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Account owners can message Kinse support from the Kinse app on desktop or tablet. Replies show in Messages. You can also email support@kinse.io.

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Who can message support

Only the account owner can message support here. If you are not the owner, you see Only the account owner can message support here. Ask the owner to send the message, or email support@kinse.io.

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Open Messages on desktop or tablet

  1. Sign in at app.kinse.io.
  2. Open Open setup and help.
  3. Choose the Messages tab. The other tabs are Home and Tasks.

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Send a message

From Messages:
  1. If you see Ask our team anything., start a thread.
  2. Enter a topic in What do you need help with? when prompted, then choose Start conversation.
  3. Type in Write a message and choose Send.
While you wait, Messages shows Our support team will reply here. Staff replies appear as Support. To start another thread, choose New conversation. To leave a thread, choose Back to Messages. If a conversation is closed, you see This conversation is closed. Start a new one from Messages. If a Notice appears, you can choose Ask about this to open a related conversation.

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Home prompts in setup and help

On the Home tab, prompts can point you to Messages:

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Phone and compact layouts

On phone, Messages is not available in this version. Use desktop or tablet to message in the app, or email support@kinse.io.

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Email support

Email support@kinse.io anytime. In-app Messages and email both reach Kinse support.