Alerts when something needs your attention

When a phone check-in or medication reminder surfaces something that needs attention, Kinse creates an alert. You see how they’re doing on Home, and you can open the alert on Calendar → Timeline → Alerts. The notification bell can surface new alerts too. There is no separate Alerts inbox page in the app.

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Where alerts show

• Home: how they’re doing on the person row
• Calendar → Timeline → Alerts: the Timeline Alerts tab (see Timeline)
• Notification bell: opens recent alerts without a dedicated inbox

On Timeline Alerts, you may Acknowledge or Resolve after you follow up.

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What can trigger an alert

Common reasons include:

• A missed or unconfirmed medication
• An unanswered check-in
• A concerning response or emergency request during a call
• A subscription payment that failed

Kinse is not an emergency service. If someone is in immediate danger, call local emergency services.

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How alerts reach you outside the app

In-app surfaces on Home, Timeline Alerts, and the bell stay available when Kinse creates an alert. For email and push, use Settings → Notifications:

• Important alert emails
• Summary emails (Off / Weekly / Daily)
• Membership emails
• Push on this device
• Quiet hours with emergency override when you need them

Text alerts may show as coming soon. Do not rely on text messages for alerts today. Save changes with Save preferences.